FAQ´s
- What is Basspirit Records?
Basspirit Records is an online store specializing in vinyl records, with a particular focus on electronic music and physical-format culture.
Our catalog brings together a selection of releases that includes both second-hand records and new vinyl. It's a space to discover music, explore different sounds and find new pieces for your collection.
- Do you sell new or second-hand records?
At Basspirit Records you'll find both second-hand records and new vinyl. On each product page you can check the information about the type of item and its condition before you buy.
- How can I find out the condition of a record?
On each product page you'll find the available information about the condition of the vinyl and its sleeve. We pay special attention to these details so that you can buy with as much information as possible. If you have any questions about a specific release, you can contact us before placing your order.
- How do I place an order?
Buying at Basspirit Records is simple:
Browse our catalog and find the records you're interested in. Add the selected releases to your cart. Enter your shipping details and complete the checkout process. Once your order is confirmed, you'll receive the relevant information by email.
- What payment methods do you accept?
You can see the available payment methods during the checkout process, before finalizing your order.
- Do you ship internationally?
We ship to different countries in Europe. The available destinations, shipping options and their costs will be shown during the checkout process, before you finalize your order.
- How much does shipping cost?
Shipping costs depend on the destination and the characteristics of the order. The corresponding amount will be shown before you complete your purchase.
- How long will my order take to arrive?
Delivery times depend on the destination, the shipping method selected and the carrier's handling. Information on estimated delivery times will be provided during the checkout process or in the order confirmation message.
- Will I receive a tracking number?
When the selected shipping method includes tracking, you'll receive the relevant information so you can check the status of your package.
- How are the records packed?
Vinyl records are prepared for shipping using packaging suited to the transport of 12-inch records. Our goal is for every order to reach its destination in the best possible condition.
- Can I cancel or modify an order?
If you need to cancel or modify your order, please contact us as soon as possible and include your order number. We'll do our best to help you, taking into account the preparation and shipping status of the package and the rights you have as a consumer.
- What happens if my order arrives damaged or an item is missing?
If you receive a damaged package or notice that an item is missing, please contact us as soon as possible. We'd appreciate it if you could include your order number and photos of the package or the product, where applicable, so that we can review what happened and help you find a solution.
- Can I return a record?
Yes. If you buy as a consumer, you have the right to withdraw from the contract within 14 days of receiving your order, without giving any reason. You can notify us of your decision using the withdrawal button available in our store or by email at info@basspirit.com.
In case of withdrawal, the customer bears the direct costs of returning the item. If the product arrives defective, damaged or different from what you ordered, Basspirit Records covers the return costs.
You'll find all the details on our Shipping and Returns page.
- Where should I send a return?
Returns must be sent to the following address:
Basspirit Records Zelterstraße 10 (c/o Asensio) Vorderhaus, 5. Etage 10439 Berlin Germany
Before making a return, we recommend contacting us at info@basspirit.com to receive the relevant instructions.
- How can I contact Basspirit Records?
If you have any questions about a record, an order, a shipment or any other matter related to the store, you can contact us at the email address you'll find in the contact section.
We'll be happy to help you :)
Last updated: 2026-09-24