Shipping & Returns
1. Shipping
We ship our products to various countries within Europe.
During the purchasing process, you will be able to check the available countries, shipping options and applicable costs before completing your order.
Orders are prepared and shipped from Berlin, Germany.
Once your order has been shipped, you will receive the available tracking information so that you can check the status of your shipment.
Delivery times may vary depending on the destination country, the selected shipping service and circumstances beyond the control of Basspirit Records.
Basspirit Records uses DHL for the management of certain shipments.
1.1. Delivery address
The customer is responsible for providing a correct and complete delivery address.
If the delivery details provided are incorrect or incomplete and this results in a delay, the package being returned to the sender or additional costs, these may be the customer's responsibility where applicable.
1.2. Undelivered packages
If an order cannot be delivered due to circumstances attributable to the customer, such as an incorrect address, incomplete details or failure to collect the package within the period established by the carrier, the order may be returned to Basspirit Records.
In such cases, we will contact the customer to inform them of the available options.
2. Right of withdrawal
If you make a purchase as a consumer, you have the right to withdraw from the contract without giving any reason within the statutory period of 14 days from the day on which you, or a third party designated by you other than the carrier, received the product.
To exercise your right of withdrawal, you must clearly communicate your decision to us within this period.
You can do so in the following ways:
- By using the “[Withdraw from this order]” button available in the email you receive in your inbox once we have received your order.
- By sending an email to info@basspirit.com.
After notifying us of your withdrawal, you will receive confirmation that we have received your request.
It is not mandatory to use the withdrawal form included at the end of our Terms and Conditions. You may communicate your decision by means of a clear and unequivocal statement.
Once you have notified us of your withdrawal, the product must be sent back without undue delay and, in any event, within 14 days following the notification of withdrawal.
Seller's details: Basspirit Records, operated by Antonio Mennillo, Boppstraße 2, 10967 Berlin, Germany, info@basspirit.com.
3. Return costs
In the event of withdrawal, the customer is responsible for the direct costs of returning the product.
This does not apply if the product is defective, does not conform to the contract or a different product from the one ordered was sent. In such cases, Basspirit Records will bear the return shipping costs.
In the event of withdrawal, Basspirit Records will refund the payments received, including the cost of the initial standard delivery. Any additional costs resulting from choosing a more expensive delivery method than the least expensive standard delivery option offered will not be refunded.
4. How to make a return
Before sending a product back, we recommend contacting us at:
Once you have notified us of your withdrawal, the product must be sent to the following return address:
Basspirit Records
Zelterstraße 10 (c/o Asensio)
Vorderhaus, 5. Etage
10439 Berlin
Germany
This address is exclusively for returns and may differ from the seller's address stated in section 2.
We recommend using a tracked shipping service and keeping the proof of postage until the return has been processed.
5. Refunds
Once the right of withdrawal has been properly exercised, Basspirit Records will issue the refund of the applicable amounts without undue delay and, at the latest, within 14 days following receipt of the withdrawal notification.
However, in the case of a return of products, Basspirit Records may withhold the refund until the products have been received or until the customer provides proof that the products have been sent back, whichever occurs first.
The refund will be made using the same payment method used for the purchase, unless another method has been expressly agreed upon that does not result in any cost to the customer.
6. Condition of returned products
The customer may handle and examine the product to the extent necessary to establish its nature, characteristics and functioning.
However, the customer may be liable for any loss in value resulting from handling the product beyond what is necessary to carry out such examination.
In the case of vinyl records, we recommend returning them in appropriate condition and, whenever possible, using packaging that protects them during transport.
7. Defective or incorrect products
The right of withdrawal is independent of the consumer's statutory rights in the event of a lack of conformity or defective product.
If you receive a defective, damaged or incorrect product, please contact us at:
Please include your order number and, where possible, attach photographs of the product and packaging so that we can review the case.
In such cases, the consumer's applicable statutory rights will apply and Basspirit Records will bear the return shipping costs.
8. Second-hand products
Second-hand products are identified as such on their respective product pages.
Before making a purchase, we recommend carefully reviewing the item description and the information provided regarding its condition.
Second-hand products may show signs of use, wear or other characteristics inherent to their condition. Where a product has a specific sign of use or wear, we will clearly indicate this on the product page before purchase, and we will ask you to expressly and separately accept this condition during the checkout process.
Signs of use or wear that have been specifically described on the product page and accepted in this manner before purchase will not be considered a lack of conformity.
Any other defect, or any discrepancy between the product and its description, will be subject to the consumer's statutory rights.
The above does not limit the statutory right of withdrawal within the applicable period.
9. Contact
For any questions relating to shipping, returns, withdrawals or orders:
For additional information about your rights, please also refer to our Terms and Conditions.
Last updated: 2026-09-24